You deserve to know your consumer rights, and our expert advice makes it simple to understand what you're entitled to across shopping, utilities, holidays, finance and so much more. Consumer Rights Expert is here to help.
Try our 10 free tools including the Consumer Rights Act 2015 Checker, Faulty Goods Rights Checker and Refund Rights Checker to get instant personalised help.
Is the Shop or Manufacturer Responsible for Faulty Goods?
Retailers are legally responsible for faulty goods, not manufacturers, and you have specific rights depending on when the fault appears.
What Are My Rights on a Faulty Television?
Your 30-day golden window Good news if your new TV develops a fault within the first 30 days. The Consumer Rights Act 2015 entitles you to a full refund...
Can Multipack Items Be Separated?
Multipack items are usually sold as a bundle, but you might be able to buy individual items separately depending on the store's policy.
Consumer Rights Act 2015 Checker (Free Tool)
Check your rights under the Consumer Rights Act 2015. Covers goods, services and digital content. Takes 2 minutes.
Faulty Goods Rights Checker (Free Tool)
Find out your legal rights on a faulty product in less than a minute.
Klarna Buyer Protection: When Buy Now Pay Later Refunds Get Refused
Klarna has closed your dispute and ruled in favour of the retailer. The money you thought was protected is now due, and your payment plan continues as sche
Section 75 Refused: Why Your Credit Card Won't Cover You
You paid by credit card. Something went wrong with your purchase. You submitted a claim to your card provider expecting protection under Section 75 of the
PayPal Buyer Protection: When It Does Not Cover Purchases
You opened a dispute through PayPal, waited for the resolution, and received a message saying your claim has been denied. The money is not coming back thro
eBay Money Back Guarantee: Why It May Not Protect You
EBay's Money Back Guarantee has significant gaps that often leave buyers unprotected, and you should know what they are.
Can I Get a Refund on a Digital Purchase?
Your digital purchase refund rights depend on whether you've started downloading and what the seller told you upfront.
Your Rights When a Company Goes Into Administration
What happens to your money when a company goes into administration and whether you can claim it back.
Chargeback vs Section 75: Which One Should You Use?
Section 75 and chargeback both get your money back from companies, but they work differently depending on what card you used and how much you spent.
Section 75: How Your Credit Card Protects You
Your credit card company is legally required to refund you if a seller lets you down on purchases between £100 and £30,000.
Buying from Amazon Marketplace: Your Rights
Know who you're buying from on Amazon and what your consumer rights actually are.
Subscription Traps: How to Cancel and Get Your Money Back
Get your money back from unwanted subscriptions by understanding your cancellation rights and how to claim refunds.