Consumer Rights Expert
Expert Advice on Consumer Rights...

You deserve to know your consumer rights, and our expert advice makes it simple to understand what you're entitled to across shopping, utilities, holidays, finance and so much more. Consumer Rights Expert is here to help.

Try our 8 free tools including the Ask the Consumer Rights Expert, Faulty Goods Rights Checker, Consumer Complaint Letter Builder, Refund Rights Checker and Bad Builder Action Plan to get instant personalised help.

Most Read
What Are my Rights on a Faulty Television?
Within 30 days you can reject a faulty TV for a full refund, but your rights change depending on when the fault appears.
A Guide to the Consumer Rights Act 2015
Know your rights when buying goods or services in the UK under the 2015 Consumer Rights Act.
Is the Shop or Manufacturer Responsible for Faulty Goods?
When faulty goods go wrong, the shop is legally responsible even if the manufacturer's warranty applies.
Should Bank Keep a Copy of Loan Agreement?
Banks must keep loan agreement copies and provide them within 12 days if you request one in writing.
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Latest Articles and Tools
Ask the Consumer Rights Expert
Describe your consumer problem and get personalised legal guidance. Free and confidential.
Faulty Goods Rights Checker
Find out your legal rights on a faulty product in less than a minute.
Can I Get a Refund on a Digital Purchase?
You have legal rights to refund digital purchases if you act quickly or the product is faulty.
Your Rights When a Company Goes Into Administration
Find out what happens to your money when a company goes into administration and whether you can get it back.
Chargeback vs Section 75: Which One Should You Use?
Section 75 and chargeback both get your money back from companies, but they work differently depending on what card you used and how much you spent.
Section 75: How Your Credit Card Protects You
Your credit card company is legally required to refund you if a seller lets you down on purchases between £100 and £30,000.
Buying from Amazon Marketplace: Your Rights
Know your rights when buying from Amazon marketplace sellers and what to do if something goes wrong.
Subscription Traps: How to Cancel and Get Your Money Back
Stop paying for subscriptions you forgot about, here's how to cancel and claim refunds.
A Guide to the Consumer Rights Act 2015
Know your rights when buying goods or services in the UK under the 2015 Consumer Rights Act.
The Consumer Contracts Regulations: Know Your Rights
You have rights when buying online or from a distance, including the right to cancel within 14 days and access clear product information before you pay.
The Insurance Act 2015: The changing face of insurance?
The Insurance Act 2015 changes what you must tell insurers and how they can refuse claims from August 2016 onwards.
Selling Your Car? Look Out for Scams
Quick car-buying companies often lowball prices and hide problems when reselling, so know the risks before you sell.
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Expert Advice on Consumer Rights...