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A Guide to the Consumer Rights Act 2015

By: Abigail Taylor - Updated: 14 May 2024 | comments*Discuss
 
Consumer Rights Act 2015 Consumer

The Consumer Rights Act 2015 came into force on 1 October 2015. It replaces three important pieces of legislation relating to consumer rights:

  • The Sale of Goods Act 1979
  • The Supply of Goods and Services Act 1982
  • Unfair Terms in Consumer Contract Regulations 1999

Sale of Goods

As with The Sale of Goods Act 1979, all products sold must be of satisfactory quality, fit for purpose and as described.

  • Products shouldn't be faulty or damaged when purchased
  • Products should work for the purpose that they were supplied, as well as any specified purpose known to the retailer before purchase
  • The products sold must match the description given at the time of purchase

Example:

Hilary bought a washing machine yesterday from WashALot Plc. It was advertised to wash clothes on a quick setting within 60 minutes. However it doesn't fill with water and so won't clean her clothes. This product is not therefore fit for purpose, is faulty, and doesn't match the description of washing clothes within 60 minutes. Hilary would therefore have rights against WashALot Plc under The Consumer Rights Act 2015.

But what are those rights?

Tiered (Time Based) System

The Consumer Rights Act 2015 put in place a tiered system to remedy problems with purchased products.

Any claims must be made against the retailer rather than the manufacturer. What you can claim will depend upon how much time has passed since you made the purchase - specifically:

  • 0-30 days
  • 30 days to 6 months
  • Over 6 months

(1) 0-30 days since purchase

If you purchased a product which is unfit for purpose, faulty, or not as described, you have the right to return the product and receive a full refund within 30 days of the date of purchase.

If you ordered a product for delivery and have not received it within 30 days of the date of purchase (or by any later date agreed), you have the right to cancel your order and receive a full refund.

There are however some exceptions to this rule:

  • The 30 day rule does not apply to digital content, unless it is provided combined with a physical product such as a DVD
  • The timescale is reduced for perishable goods; the time period for these is determined by how long it is reasonable for the goods to have lasted. (For example bread will not last 30 days, but would be expected to last until its use-by date)

(2) 30 days to 6 months since purchase

If a fault is discovered within the first 6 months from delivery, it is presumed to have been there from the time of delivery. It is for the retailer to prove that this was not the case. You do not have to prove that it was.

If it has been over 30 days since you purchased the product, you can choose for the retailer to either:

  1. Repair the product, or
  2. Replace the product
The retailer may however refuse if they can show that your choice is disproportionately expensive compared to the alternative.

Example:

Emma bought a food processor 45 days ago for £15. She has discovered that the blades don't turn properly. She requested that the retailer repair the product. However to repair the product would cost at least £50. It is therefore far cheaper to simply replace the product with a new one than to pay to repair the product. The retailer may therefore refuse Emma's choice and just replace the product with a new (working) one.

You will be entitled to return the product for a full refund in the following circumstances:

  • Repair or replacement isn't possible
  • Repair has been unsuccessful
  • Replacement is not possible and repair would take an unreasonably long amount of time
  • Repair or replacement would be significantly inconvenient
  • The cost of repair or replacement is disproportionate to the value of the product
  • The replacement product also turns out to be faulty

If you wish to keep the product, you are still entitled to a refund. If an unsuccessful attempt at repair or replacement has taken place and it is less than 6 months since purchase, no deduction will be made by the retailer to the refund amount. The exception to this is in relation to motor vehicles where a reasonable deduction may be made to reflect your use of the vehicle in the preceding months.

(3) Over 6 months since purchase

If it is more than 6 months since you purchased the product, you must prove that the product was faulty at the time of purchase. You would likely need an expert report to prove this.

Supply of services

A service is supplied whenever you pay someone to do work for you. Common services provided include:
  • Dry cleaning
  • Repairing a chipped windscreen
  • Installing a new kitchen
  • Repairing double glazing
All these service contracts are governed by The Consumer Rights Act 2015 which protects you should anything go wrong. For example the rules state that:
  • All services must be carried out with reasonable care and skill
  • Any written or oral information relied upon by the consumer is binding
  • Services must be carried out in a reasonable amount of time
  • If the price is not agreed first, services must be carried out for a reasonable price

If these rules are not followed, under The Consumer Rights Act 2015, you can demand that the contractor rectifies the inadequate service in a reasonable amount of time at no cost to you. If this is not possible, you can claim a price reduction which, depending upon the problem, could be up to 100% of the cost.

Unfair Contract Terms

The Consumer Rights Act 2015 gives you the right to challenge hidden costs or unfair terms. If you are unhappy with the terms of a contract, you should:

1. Initially complain to the contractor, setting out your concerns in writing.
2. If you are not happy with the response provided by the contractor, consider seeking legal advice about breaking the contract.

The Consumer Rights Act 2015 does not dramatically alter the provisions in previous legislation but has successfully simplified the position so that consumers can better understand and take advantage of the protection provided to us all.

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I had new laminate fitted in the hall, and new (matching colour) carpet fitted on stairs, landing and bedrooms, in a house which was rented out immediately after. The tenant had the carpet from new. He left 1 year later, at which point I noticed that the carpet on the bottom step was fraying. I believe it had been cut too short. The regular inspections hadn't picked up on this. I contacted the carpet shop, and they said it was no longer under warranty as I was just outside of the 12 months, but as a goodwill gesture, they would replace the bottom 2 steps. They told me they had just 1 roll left of the carpet. They attended the property, removed the carpet from those steps, then realised that the roll they had didn't match. So they replaced the old carpet. (I have yet to see if they did a good job or not). Assuming they did a good job of putting it back, where do I stand with the fraying? Do I have consumer rights that protect me, even though I didn't report the problem within the 12 months? If the carpet was cut too short, it was cut too short. They are saying there's nothing more they can do, because if I'd reported within the 12 months, they would have been able to replace it. If they've made the problem worse by removing the carpet then putting it back, do I have any additional rights? I've searched but can't find anything relevant on carpet FITTING, only on carpet quality. Please help! I just want the carpet to look good and last a few more years. I think at worst I would accept new carpet on the stairs and landing, and put up with it not matching the bedroom carpets and hall laminate. I appreciate I can't expect new carpets and laminate throughout!
cnw - 14-May-24 @ 7:16 PM
Brought a sofa from maker and son 3 years ago. Very expensive and thought this would last many years. Now the fabric has developed a creases and become very thin and worn looking. It looks like the backing to the fabric has separated. The sofa was custom made using our own fabric which they ordered for us and added to the price of the sofa. It is a washable velvet and looked good for around 2 yrs. we tried to contact the fabric manufacturer and they say it is not their problem and to go to the company who made the sofa. The only problem we have is maker and son went into administration after we brought our sofa then they started the business again. We do not know if we have any rights or if we can get any help with this matter. If anybody can give us any advice how we can any help with this matter we would be very grateful.
Buddy - 31-Jan-24 @ 11:07 AM
I placed an order for 3 and 2 seater sofa back in October 2021. I was told in writing that delivery is up to 18 weeks. we are now in March come April and I am told that there is a further till the end of May. I wish to cancel and have my £1500.00 depopsit and I am told that tyhey don't refund on delays. Where do I stand as it goes? I am not prepared to wait any longer.
Francis - 25-Mar-22 @ 4:10 PM
Hi bought a three seater sofa from furniture village, high end over £4000. Delivered end nov 21. Jan 22 contacted them to say that all fixed back cushions "sagging" so that the sofa is not at all even. The cushion backs have compressed. The person came out to review it this week. Stating that we have to allow a 20% sagging even though sofa only two months old , tow people in house, 1 of whom has been away for month of January. We work so only sit from 8pm in the evenings. We have never owned an expensive sofa before and we are really unhappy. What can we do? Thanks very much.
Yvette Jones - 3-Mar-22 @ 4:41 PM
Hi recently bought a carpet, after 3 months it now looks like it's been down 20 years, the areas that get walked on are worn, matted, lighter and looks generally scruffy. I sent the shop some photos to which they forwarded onto the manufacturer, they got back to the shop and said its pile reversal and not a manufacturing issue and therefore the shop are now refusing to replace. No one has been out to look at it. I don't feel it's pile reversal as the colour should change appearance when looking from the opposite angle....mine does not. Just hoping for a bit of advice and guidance on where to get help. The carpet cost me £700 and now looks awful :(
Michelle - 28-Jun-21 @ 10:49 AM
I purchased a carpet February 2019. The carpet looks horrendous now, it's all matted and different shades. I was assured by an employee of the company that this carpet would last and stand well with wear. I've had a man out to inspect and the response I've had from email is stating that it's just wear on the fibres and no defect with the carpet. They're basically refusing to solve the issue. The carpet is just over a year old and it looks like it has been down for many years! What are my rights as a consumer?
Shannon - 13-Aug-20 @ 1:40 PM
Hi, I bought a sofa 10 months ago via Amazon... It was from one of their 3rd party sellers.... Its has now fallen apart to the point of being dangerous.... I have Contacted amazon at least 6 times to try and get a solution and get fobbed off everytime. What are my rights please Tracy
Tracy - 7-Aug-20 @ 2:37 PM
We purchased an external composite door from b and q on finance which we are still paying, supplier is crystal windows, but 3 years later the part around the glass had faded from whit to a yellowish cream colour. We have asked for a replacement door which originally on phone b and q said they would but crystal have said they want to change the part that’s discoloured instead. We are not happy with this taking bits of door and replacing them with further bits and we want a replacement door. The door was not fit for purpose. Can you please advice us. Thank you
suelou - 18-Mar-20 @ 12:41 PM
Hi, we bought a carpet and fitter appeared and advised that the size 13x13 would be too short to fill the hall, carpet was swapped for 14x13 correct size, and fitter started job, he completed job which looked ok from bottom stairs, however he remarked that he was not complete when my wife tried to view the top landing and blocked her from going upstairs, she did not notice until he was paid and left, but the fitter had used the shorter end of the carpet, the 13" side to run the hall, and it was a foot short, this was patched up,. if he had used the 14" side, it would have ran the full length, he was booked from Facebook where he advertises, he works full time from Facebook, no contact numbers, only Facebook, is there anything we can force?, he is still on Facebook, thank you
JO - 19-Dec-19 @ 1:05 PM
I purchased a Sony TV for 3999£ just under a year ago. The tv has become defective through no fault of our own. The actual TV has been discontinued due to the issues. As I don't want another Sony. I have asked for another brand. I have been only offered 2600£ in vouchers from Currys and as we purchased this through their creation finance plan. We have been told we still have to pay for the TV even though there is a fault and we no longer have the TV. Can anyone help as what rights we have and how to resolve this issue.
Giizmo49 - 28-Sep-19 @ 3:30 PM
Hi I purchased a table from scs 2017 cost over £1000 my table has started to split. What are my rights.
Bab - 10-May-19 @ 3:57 PM
I have spent £2700 in DFS on a sofa we got it Sept 2016, by 16 ish months later we had had enough of discomfort and contacted DFS who came out and re padded the front across the bar where it was flat. Within a couple of months this had also flattened completely, again DFS came out and re stuffed it, so much so that the leather began flaking off and the stitching began to rip the leather along the seems. So contact them again and they we going to re build the base section but would have to order parts in. So month later, they called saying it'll be another 4 weeks. They phoned again saying not in yet be another 2 weeks, then again. Eventually they came couple of days before xmas and replaces the padded parts of the base, not the frame or springs.....so as we expected this has gone flat and the frame can be felt easily under my legs. So, because of THEIR delay they are now saying its over 2 years....WHAT!! it wasn't when the fault developed but thanks to their delaying it is now. So another manager came out who actually agreed it wasnt right, the springs give and you feel the frame evidently under your.bum and legs. He was going to discuss with another manager. Today they responded with 'its out of 2 year frame n spring warranty and we have to pay. I havr a 10 year guarantee that states frame and spring so they are fibbing AND it their fault it has gone over 2 years anyway. Please advise.
Mich DERBY - 16-Apr-19 @ 8:07 PM
I have spent £2700 in DFS on a sofa we got it Sept 2016, by 16 ish months later we had had enough of discomfort and contacted DFS who came out and re padded the front across the bar where it was flat. Within a couple of months this had also flattened completely, again DFS came out and re stuffed it, so much so that the leather began flaking off and the stitching began to rip the leather along the seems. So contact them again and they we going to re build the base section but would have to order parts in. So month later, they called saying it'll be another 4 weeks. They phoned again saying not in yet be another 2 weeks, then again. Eventually they came couple of days before xmas and replaces the padded parts of the base, not the frame or springs.....so as we expected this has gone flat and the frame can be felt easily under my legs. So, because of THEIR delay they are now saying its over 2 years....WHAT!! it wasn't when the fault developed but thanks to their delaying it is now. So another manager came out who actually agreed it wasnt right, the springs give and you feel the frame evidently under your.bum and legs. He was going to discuss with another manager. Today they responded with 'its out of 2 year frame n spring warranty and we have to pay. I havr a 10 year guarantee that states frame and spring so they are fibbing AND it their fault it has gone over 2 years anyway. Please advise.
Irate dfs customer - 16-Apr-19 @ 8:06 PM
We bought my platinum and diamond engagement ring in June 2018. We got engaged in January this year so I have only been wearing the ring for 2 months. The band is very misshapen and a diamond has fallen off the band. It cost £3750, what are my rights please.
Jenny - 14-Mar-19 @ 5:55 PM
Hi I bought a carpet which want cheep for the stairs and landing , but after a would say 3 months ,, I found that the carpet was loosing its pile . Would say on the stairs and by the bartroom ,, I wasn’t happy so I contacted the man who sorted carpet and fitted it ,, he can round had a look but he said it seems ok ,, he then sent a guy to look and said it was ok ,, and as I keep looking at it I don’t think it is right and it’s worn at some places ,, yes it’s a carpet that it’s light and dark shards ,, but when you rub the carpet to the same pile you can see marks I’m not happy at all To day I have the guy again and going to send me the letter ,,and did say I needed that as I want to go trade and standards but I don’t know what to do many thanks j
Mags - 4-Sep-18 @ 4:46 PM
Bought kitchen with Ikea. Installed in Oct 2015. Notice my Hallviken sink had cracked after doing dishes. Ecomaster came out 2 weeks later ( bearing in mind still using sink) decided my problem not theirs! After paying a lot of money for this kitchen, and being advised to this "bombproof" sink then the 25yr guarantee does not exist. Is absolutely appalling. I explained to Ikea all that Is done in sink Is dishes and it should be strong enough to withstand few knocks especially since Ikea said it was virtually indestructible. Is anything I can do Ikea are saying it's not manufacture fault therefore no guarantee.
Rip9rip - 26-Apr-18 @ 12:49 PM
Milly - Your Question:
Hired plumber to fit new bathroom- (November) shower has now developed a fault (plumber supplied shower) rang plumber who says it’s electrical I need to contact manufacturer. He purchased the shower shouldn’t he deal with the manufacturer Thank you
Our Response:
If the plumber bought the product, he should chase it up with the retailer as it's still within the 6 month period.
ConsumerRightsExpert - 20-Mar-18 @ 2:33 PM
Hired plumber to fit new bathroom- (November) shower has now developed a fault (plumber supplied shower) rang plumber who says it’s electrical I need to contact manufacturer. He purchased the shower shouldn’t he deal with the manufacturer Thank you
Milly - 19-Mar-18 @ 11:21 AM
Hi there, I bought a carpet based on a sample in a shop. But the carpet delivered is not as good quality. The e pile density is not as thick or luxurious as the sample and the backing is thinner and not as nice. The carpet fitters also made a pigs ear of the fitting. The retailer says the carpet is the same. Any advice on the next step?
Tabby - 7-Dec-17 @ 6:06 PM
Margaret - Your Question:
Hi I purchased a 3 and 2 seater leather look sofa from SCS and had it delivered on the 4th of May 2017. After having the sofa for only 6 weeks I noticed the sofa was leaning to one side and making a noise when being sat on. I rang SCS to inform them of this for them to send out someone to repair it. The repair man came out and pulled the sofa apart and informed me that it had not been installed correctly. He left advising that he had fixed the problem. A few weeks later the same problem happened again and the material had began to sag on the sofa. Again I called SCS and they sent another repair man out who advised that I keep plumping up the cushions and that the sofa had been fixed again. The sagging of material was not only on the cushions and backrests it was on the sides of the sofa and the bottom. A few weeks later the sofa was still making a squeaking noise when sat on. I again rang SCS who sent out another repair man. He tightened the springs underneath the sofa as he advised they had not been tightened correctly at installation. He also began stapelling something underneath the sofa. When I asked what he was doing and why he was reluctant to give an answer. He left stating the sofa again was fixed. Within 2 weeks of his 3rd visit, the squeaking started on another part of the sofa. I rang SCS again to be told they would send someone out again to fix it. When the repair man arrived he examined the sofa and the squeak and advised again the springs had not been installed correctly. I refused to allow him to repair it as this has been an ongoing problem. I have requested a refund from SCS to which they are saying I am not entitled to. Any help would be appreciated. Thank you.
Our Response:
If it's still less than 6 months since purchase you are entitled to a repair or replacement.If an unsuccessful attempt at repair or replacement has taken place and it is less than 6 months since purchase a refund should be made.
ConsumerRightsExpert - 10-Nov-17 @ 12:25 PM
Hi i purchased a 3 and 2 seater leather look sofa from SCS and had it delivered on the 4th of May 2017.After having the sofa for only 6 weeks I noticed the sofa was leaning to one side and making a noise when being sat on. I rang SCS to inform them of this for them to send out someone to repair it. The repair man came out and pulled the sofa apart and informed me that it had not been installed correctly. He left advising that he had fixed the problem. A few weeks later the same problem happened again and the material had began to sag on the sofa. Again i called SCS and they sent another repair man out who advised that i keep plumping up the cushions and that the sofa had been fixed again. The sagging of material was not only on the cushions and backrests it was on the sides of the sofa and the bottom. A few weeks later the sofa was still making a squeaking noise when sat on. I again rang SCS who sent out another repair man. He tightened the springs underneath the sofa as he advised they had not been tightened correctly at installation. He also began stapelling something underneath the sofa. When i asked what he was doing and why he was reluctant to give an answer.He left stating the sofa again was fixed. Within 2 weeks of his 3rd visit, the squeaking started on another part of the sofa. I rang SCS again to be told they would send someone out again to fix it. When the repair man arrived he examined the sofa and the squeak and advised again the springs had not been installed correctly. I refused to allow him to repair it as this has been an ongoing problem. I have requested a refund from SCS to which they are saying i am not entitled to. Any help would be appreciated. Thank you.
Margaret - 8-Nov-17 @ 10:51 AM
Swanny01 - Your Question:
Hi all im desperate for some advice 2 weeks ago I got nano ring hair extensions fitted at home. The lady prior to the fitting said no damage would be caused to the natural hair and these would last approx 6 months. After 1 week 6 extensions had fell out and two with white a lot of my own hair attached which had been pulled from my scalp. I contacted the lady to explain and she blamed me saying I was using too much heat. I also explained I had lots of itching and this was normal. 2 weeks after fitting I have noticed that every strand of extension is pulling my own hair out from the scalp and not just little bits. I have contacted the lady and she said she has fitted them correctly but she can't come to have a look at this for another week. I am really concerned that I have paid £220 for two weeks wear and major damage possibly baldness to my own hair. Can someone please advise??
Our Response:
If you're not happy, the stylist should offer you a full or partial refund. If she disputes your version of events or says it's how you've treated the extensions, ask another salon/stylist to give you an independent opinion.
ConsumerRightsExpert - 11-Sep-17 @ 10:10 AM
Hi all im desperate for some advice 2 weeks ago I got nano ring hair extensions fitted at home. The lady prior to the fitting said no damage would be caused to the natural hair and these would last approx 6 months. After 1 week 6 extensions had fell out and two with white a lot of my own hair attached which had been pulled from my scalp. I contacted the lady to explain and she blamed me saying I was using too much heat. I also explained I had lots of itching and this was normal. 2 weeks after fitting I have noticed that every strand of extension is pulling my own hair out from the scalp and not just little bits. I have contacted the lady and she said she has fitted them correctly but she can't come to have a look at this for another week. I am really concerned that I have paid £220 for two weeks wear and major damage possibly baldness to my own hair. Can someone please advise??
Swanny01 - 8-Sep-17 @ 12:31 PM
On Saturday 2ns September I went to John Lewis and selected a wallpaper to be used for a feature wall in my lounge. I took a picture of the wallpaper from the samples book that I had selected, with the detail label of its dimensions, the prices listed in the sample book and the cover so that I would remember which one I had selected.The price list at the front of the book listed 12 different patterns all at £29 per roll.I also asked a member of staff who referred me to this price list. I then went to place the order with the full sample book in hand. When trying to place the order and work out quantities required with the pattern match I was then advised that the prices were wrong listed in the book and it was actually £86 'per roll'. I agreed to this. But was told that she wanted to speak with the manufacturer first to confirm the amount on a roll. But as this was Saturday, she would call me on the Monday. I then receive a call on Monday to say "actually the price in the front of the book is correct and that it is £29 per roll, and that she would put an invoice for me together so that I could place my order and she emailed me this at 17.30 for three rolls total £86. But when I called to place the order the store had closed.On my way home from work I purchased green paint that matched that wallpaper and painted the rest of my lounge (as I have a new sofa arriving on Saturday 9th September. So Tuesday 5th September I call the lady again at John Lewis at 10am to give her my credit card details and when she put me on hold for over 10 minutes whilst she was trying to transfer my call to a line near her computer, my house phone started to ring. I answer, and it is John Lewis customer services asking me to place my order which is 'on hold awaiting payment'. But then she sees the order is for "9p"? I then gave her the reference number that I have on my invoice. She agrees three rolls of wallpaper total amount charged to my credit card £86. Two hours later, Jane the lady from textiles department calls to apologise for leaving my original call on hold as she could not transfer the call and continues to talk about the wallpaper. I advised her that John Lewis had already called me and taken full payment when she said "no you can't the order is wrong, I have just spoken to the manufacturer and as it is a bespoke wall art, it is actually £29 per square meter and not per roll. Therefore as I require 15 square meters that would cost a over £435!!". I then said "what, I can't agree to that"! I was completely shocked as I thought this had all been ordered and she said she would arrange a refund. But I have now painted my lounge a green that I would have never picked normally and was specific to that paper.Can John Lewis actually take my order and then change the price after payment has been made on a credit card or do they have a duty to honour this? Please advise what I should do? Best wishes T
T - 6-Sep-17 @ 8:37 AM
We brought a new trunk coffee table from SCS recently. This item was delivered on 23rd May 2017, when the delivery man unpacked and put the table together it looked fine until we looked closely after he left and found damage on one of the corners and the bottom shelve is rough on the edges in places. We took pictures of the damage and then we went down to the local store on the same day of the delivery and showed them the pictures.They asked me to send these pictures to the email given by them and we went for response in a few days. Unfortunately, we missed the call and since then, they have been very unhelpful and keep pushing us to pillow to post telling us what we need to do but they are not given us any answers.All we ask them to do is replace the damaged item. Now we had enough of their pushing us around. We need action! Please can you advise me.
Kay - 11-Jul-17 @ 2:01 PM
Irene - Your Question:
My parents purchased 4 fresh lobsters and 8 oysters from a mobile fishmonger that comes to the town market stall once a week. We were very excited that evening as we couldn't wait to tuck in to the seafood. Unfortunately that evening we discovered that two of the lobsters and one oyster were spoilt and beyond consumption. The lobster meat was mushy. We were shocked and disappointed as we were expecting fresh seafood and it was not the case. Our first instinct was to throw away the off seafood after taking pictures for evidence. Who knows we would have got food poisoning if we have eaten the unfresh seafood. Two weeks later, I went back to the fish stall. Bare in mind they come only once a week. I would have gone back after the first week but I was busy then. Anyway, I explained the spoilt lobsters and oyster and I just wanted replacement or something, but I was turned away by the boss of the stall. He was unhelpful he told me I should have kept the lobster in the freezer and bring it in to show them. He said my photos I took could have been with other seafood I bought elsewhere! I was so furious as if I would have known all these rules he just said. They have clearly sold me faulty food, nobody would have known at time of purchase because it's shellfish the goods are behind the shells. I really want to know if I legally deserve a refund or replacement in this matter. Thanks for any comments in advance.
Our Response:
If the seafood was "off" you should really have reported it to environmental health to save others from food poisoning. We're not sure what the situation is with food items that have gone off and you can't take them back straight away. You may have to ask a professional consumer rights lawyer.
ConsumerRightsExpert - 3-Jul-17 @ 10:02 AM
My parents purchased 4 fresh lobsters and 8 oysters from a mobile fishmonger that comes to the town market stall once a week. We were very excited that evening as we couldn't wait to tuck in to the seafood. Unfortunately that evening we discovered that two of the lobsters and one oyster were spoilt and beyond consumption. The lobster meat was mushy. We were shocked and disappointed as we were expecting fresh seafood and it was not the case. Our first instinct was to throw away the off seafood after taking pictures for evidence. Who knows we would have got food poisoning if we have eaten the unfresh seafood. Two weeks later, I went back to the fish stall. Bare in mind they come only once a week. I would have gone back after the first week but I was busy then. Anyway, I explained the spoilt lobsters and oyster and I just wanted replacement or something, but I was turned away by the boss of the stall. He was unhelpful he told me I should have kept the lobster in the freezer and bring it in to show them. He said my photos I took could have been with other seafood I bought elsewhere! I was so furious as if I would have known all these rules he just said. They have clearly sold me faulty food, nobody would have known at time of purchase because it's shellfish the goods are behind the shells. I really want to know if I legally deserve a refund or replacement in this matter. Thanks for any comments in advance.
Irene - 30-Jun-17 @ 5:11 PM
Jo - Your Question:
I took my wedding dress to a seamstress who has messed up the back of my wedding dress and somehow managed to make the dress too tight for me and my bridesmaid when the dresses where altered just 4 week apart from the first fitting. I was unhappy with the changes she has worked on and have requested a refund on the money we had paid her cash in hand which they are refusing. Reading this it's seems I should be able to get a refund but can I just double check before I continue this sagger?
Our Response:
Yes if you're not happy with the service provided and it was clear was was required before the work was carried out, you should give her the chance to rectify the work, or ask for a refund if she doesn't.
ConsumerRightsExpert - 16-Jun-17 @ 12:57 PM
I took my wedding dress to a seamstress who has messed up the back of my wedding dress and somehow managed to make the dress too tight for me and my bridesmaid when the dresses where altered just 4 week apart from the first fitting. I was unhappy with the changes she has worked on and have requested a refund on the money we had paid her cash in hand which they are refusing. Reading this it's seems I should be able to get a refund but can I just double check before I continue this sagger?
Jo - 14-Jun-17 @ 5:56 AM
hi there can you help I purchased a mattress from my catalogue its over the 28days now as ive been abroad ,, I have noticed the mattress is dipped in the middle which does not look correct and I feel this is not fit for use as I have a bad back .. I contacted the company who said they will need to send a repair man out and will repair if need be .. I don't want it repaired but I am willing to purchase another type of mattress can you advise please
ajnsd1888 - 25-May-17 @ 9:15 AM
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